Terms of sale

Terms and conditions

The company CRAVATTIFICIO STANGANINI S.n.c. has decided to activate an online product marketing service on the site https://www.angelostanganini.it

The system, which requires an active intervention by the Customer, was created in full compliance with the legislation on distance selling and in particular with Articles 50 et seq. of the Consumer Code (Legislative Decree No. 206 of 6 September 2005).

The use of the distance selling process described in these general conditions of sale is reserved exclusively for consumers as defined by art. 3 of Legislative Decree 206 of 6 September 2005 and only if resident in Italy (hereinafter referred to as the “Customer” or “Customers” for the sake of brevity).

1. Field of application

These general conditions of sale are applicable to all sales concluded remotely through the website https://www.angelostanganini.it. These general conditions of distance selling must be carefully examined by the Customer before completing the remote purchase procedure for the product indicated above.

It is understood that the execution of the purchase order through the website http://www.angelostanganini.it implies total and absolute knowledge of these general conditions of sale and their full acceptance: the Customer, by placing the order purchase through the website https://www.angelostanganini.it, unconditionally accepts and undertakes to observe these general conditions of sale, as well as the payment conditions illustrated below, declaring to have read and accepted all the indications supplied to him, and also acknowledges that CRAVATTIFICIO STANGANINI Snc does not consider itself bound to conditions other than these, unless previously agreed in writing.

These general conditions of sale are to be considered applicable and in force as long as they are published on the website https://www.angelostanganini.it. Should the company CRAVATTIFICIO STANGANINI S.n.c change the general conditions of sale in question, this information will be published on the site and the new general conditions of sale will be applicable exclusively to orders placed starting from the day of their publication.

2. Identification of the seller and the owner of the site

CRAVATTIFICIO STANGANINI snc
Via Giovanni Da Verrazzano 14 / R – 50122 – Florence (FI)
Tel 055 2476310
VAT number 03665160481

3. Product related information

Informations relating to products susceptible to distance selling through the website https://www.angelostanganini.it are provided in compliance with the laws in force and, in particular, with articles 52 and 53 of the Consumer Code.

4. Product order

The order can be placed through the website https://www.angelostanganini.it by following the steps and instructions specified on the same site .

Upon successful conclusion of the payment process by the Customer, https://www.angelostanganini.itl will immediately notify the acceptance of the order, reserving the right to communicate within 10 following days the eventual impossibility of evasion of the same order, immediately followed by cancellation of the order and the simultaneous refund of the amount paid, due to the supervening out of stock, due to force majeure or if the order does not correspond to the average needs of consumption. This requirement is applied both in relation to the number of products purchased with a single order, and in the case of a plurality of orders relating to the same product even if each order includes a quantity of products corresponding to the averageconsumption needs.

5. Product price

The price of the product published on the site refers to the single item, expressed in Euro and inclusive of VAT.

In accordance with the provisions of art. 53 of the Consumer Code, the Customer receives, upon acceptance of his order pursuant to art. 4) above, the written confirmation showing the information about the products ordered, the amount paid, the detail of the price of each product, as well as the existence of the right of withdrawal, the times and methods for returning the goods, the geographical address of the headquarters of CRAVATTIFICIO STANGANINI Snc and information on assistance services and any existing commercial guarantees.

6. Terms of payment

Payment by the Customer can only be made by credit card or active PayPal account.

The total amount of the order is committed to the customer’s credit card or PayPal account at the time the order is placed at CRAVATTIFICIO STANGANINI S.n.c. (when the Customer presses the “Confirm Order” button), with simultaneous acceptance by CRAVATTIFICIO STANGANINI S.n.c. pursuant to art. 4 and activation of the preparation of products for shipment.

To protect the consumer and in order to prevent fraud on the Internet, the payment made through the website https://www.angelostanganini.it is managed online by the bank that manages the Customer’s credit card, through the tools offered by PayPal. PayPal and the respective affiliated companies are responsible for the storage and automatic processing in a protected environment of the information relating to each order, including the details of the credit card used. For the purposes of payment, the Customer must complete the steps required by the procedures in force at PayPal from time to time.

The conclusion of the order procedure will be considered effectively occurred, following the completion of the payment operations, once the Customer is redirected to the page of the site https://www.angelostanganini.it confirming the acceptance of the order.
In the event that the charge proves impossible due to incorrect data entry by the Customer or for other technical reasons that will be communicated to the Customer by the payment service provider, the Customer will not be able to complete the “order confirmation” procedure; if the Customer decides to leave the payment page according to the methods indicated by the service provider, he will be redirected to a page on the site https://www.angelostanganini.it which will display the impossibility of confirming the order. In this case, the contents of the order entered remain available to the Customer on their personal page as entered at the time of the order confirmation attempt.

7. Delivery

The delivery of the products is carried out exclusively on Italian territory, to the address indicated by the Customer only after the regular payment of the order forwarded to CRAVATTIFICIO STANGANINI S.n.c. The Customer does not have the possibility to request the delivery of the products to post office boxes and / or similar.

In compliance with the provision contained in art. 54 of the Consumer Code, CRAVATTIFICIO STANGANINI S.n.c. will deliver the products no later than 30 days from the day on which the customer sent the order.

CRAVATTIFICIO STANGANINI S.n.c. deliveries the products by express courier. In the event that, upon receipt of the product (s), the Customer detects damage to the same (s), the Customer must communicate the damage within 48 hours following the delivery date, using the telephone number entered in the “CONTACTS” section on the site https://www.angelostanganini.it. At this point, the customer must submit a return request in the manner indicated on the website https://www.angelostanganini.it in the “RETURNS” section, which also indicates the conditions and actions necessary to exercise this right, times, methods and any costs of the return operation.

In case of unavailability of the recipient or of another person authorized to receive the shipment at the time of the delivery attempt, the express courier will issue a paper notice containing details about the delivery attempt made and the codes and contact details that allow to agree with the courier. same an appointment for the next delivery. If the courier does not receive different instructions from the Customer, he will make two further delivery attempts which, if ineffective, will decree the storage of the shipment for 5 days **** at the expense of the shipper ****. Starting from storage, CRAVATTIFICIO STANGANIN S.n.c. will contact the Customer using the contact details issued at the time of the registration procedure, in order to ascertain and resolve the problems that have arisen. In the event of no response or inability to agree on a delivery within the aforementioned 5 days, the order will be canceled, the Customer will be notified via e-mail, to whom the amount paid will be re-credited.

In the event that both of the following conditions occur:

– the delivery of the product (s) to the Customer does not take place within 4 working days following the date of shipment, as simultaneously communicated to the Customer by CRAVATTIFICIO STANGANINI S.n.c, and

– it has been impossible to trace, by means of the online system that will be made available to the Customer, the place where the aforementioned goods are located.

– the Customer must notify CRAVATTIFICIO STANGANINI S.n.c. failure to deliver the product (s), through the “Contacts” section of the site https://www.angelostanganini.it.

CRAVATTIFICIO STANGANINI S.n.c. undertakes to guarantee a new shipment of the lost product (s) within 48 hours following the notification, without prejudice to the unavailability of the same or due to force majeure. In this case, the immediate cancellation of the order and the simultaneous refund of the amount paid will follow.

8. Limitation of Liability

CRAVATTIFICIO STANGANINI S.n.c. will replace free of charge or refund any product sold that has been damaged during shipment by its forwarder, provided that:

– the Customer has communicated the damage within 48 hours after the delivery date, (pursuant to art. 7 above) and

– the Customer makes available to CRAVATTIFICIO STANGANINI S.n.c. the product in question, together with the original packaging, e

– the product carries the tags and labels relating to the product intact and not removed

If even one of the above conditions is not respected, CRAVATTIFICIO STANGANINI S.n.c will not re-credit the amount paid, nor will it replace the product which, in this case, will be immediately made available to the Customer for collection at his own expense. CRAVATTIFICIO STANGANINI S.n.c., in this case, will communicate by e-mail the refusal of the return, indicating the place where to make the withdrawal.

9. Right of withdrawal and return of products

The Customer can exercise the right of withdrawal provided for in Article 64 of the Consumer Code. It is in the interest of CRAVATTIFICIO STANGANINI S.n.c. that the customer can exercise this right of withdrawal in the best possible conditions.

The Customer can exercise the right of withdrawal within 14 (fourteen) calendar days following the date of delivery of the order, as certified by the shipper, and indicated through the methods presented on the website https://www.angelostanganini.it in the section “RETURNS”, which also shows the conditions and actions necessary for the exercise of this right, the times, methods and any costs of the return operation.

The Customer may therefore, no later than 14 (fourteen) calendar days following the aforementioned withdrawal request, return the products in the same conditions in which they were at the time of their delivery. According to the discipline presented on https://www.angelostanganini.it in the “RETURNS” section.

The return must be considered completed when:

– the items returned have been delivered to the express courier, in the event that the Customer has decided to make use of the methods of collection of the goods prepared by CRAVATTIFICIO STANGANINI S.n.c .;

– the items returned have been delivered to personnel appointed by CRAVATTIFICIO STANGANINI S.n.c. at the address and within the times communicated to the Customer, in case he decides to organize the return independently.

In the event that the exercise of the right of withdrawal meets the above conditions, the reimbursement of the value of the returned products, equivalent to their purchase price, will be made by crediting the amount paid by the Customer within the term of 30 (thirty) calendar days, starting from the date on which CRAVATTIFICIO STANGANINI Snc has become aware of the withdrawal request and in any case within 10 (ten) working days from the return of the goods.

The Customer who has used one of the return procedures of the ordered products is entitled to a full refund of the price paid, requesting that the amount be credited to his credit card, or to the PayPal current account, with which he made the payment.

In any case, it is understood that, according to the provisions of Article 67 of the Consumer Code (Legislative Decree No. 206 of 6 September 2005), the substantial integrity of the product is an essential condition for the exercise of the right of withdrawal by the Customer. Therefore, if the products returned by the Customer are damaged, incomplete, deteriorated and / or used in a way that does not comply with normal diligence in such a way as to compromise their substantial integrity, they will not be reimbursed.

10. Compliance – Warranty

As regards the guarantees of conformity of the purchased product, the sale of CRAVATTIFICIO STANGANINI S.n.c. regulated by these general conditions, the legal guarantees provided by law are also applicable.

The articles of law relating to the rights of customers towards CRAVATTIFICIO STANGANINI S.n.c. are then reported. in case of non-conformity of the products delivered and the methods of their exercise:

« Article 129 of the Consumer Code:

1. The seller is obliged to deliver goods to the consumer that comply with the sales contract.
2. It is assumed that consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description given by the seller and possess the qualities of the goods that the seller has presented to the consumer as a sample or model; c) present the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where appropriate, the public statements on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling; d) they are also suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts.
3. There is no lack of conformity if, at the time of the conclusion of the contract, the consumer was aware of the defect or could not ignore it with ordinary diligence or if the lack of conformity derives from instructions or materials provided by the consumer.
4. The seller is not bound by the public declarations referred to in paragraph 2, letter c), when, also alternatively, he demonstrates that: a) he was not aware of the declaration and could not know it with ordinary diligence; b) the declaration has been adequately corrected by the time of the conclusion of the contract in order to be known to the consumer; c) the decision to purchase the consumer good was not influenced by the declaration.
5. The lack of conformity resulting from the imperfect installation of the consumer good is equated to the lack of conformity of the good when the installation is included in the sales contract and was carried out by the seller or under his responsibility. This equation also applies in the event that the product, designed to be installed by the consumer, is installed by the consumer incorrectly due to a lack of installation instructions.”

« Article 130 of the Consumer Code:

1. The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.
2. In the event of a lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, in accordance with paragraphs 3, 4, 5 and 6, or to an adequate reduction in the price or termination of the contract. , in accordance with paragraphs 7, 8 and 9.
3. The consumer can ask the seller, at his choice, to repair the goods or replace it, without charge in both cases, unless the requested remedy is objectively impossible or excessively burdensome compared to the other.
4. For the purposes referred to in paragraph 3, one of the remedies is to be considered excessively burdensome if it imposes unreasonable expenses on the seller compared to the other, taking into account: a) the value that the asset would have if there were no lack of conformity; b) the extent of the lack of conformity; c) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.
5. Repairs or replacements must be carried out within a reasonable time from the request and must not cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased the goods.
6. The expenses referred to in paragraphs 2 and 3 refer to the costs necessary to bring the goods into conformity, in particular with reference to the costs incurred for shipping, labor and materials.
7. The consumer can request, at his choice, an appropriate reduction in the price or the termination of the contract if one of the following situations occurs: a) repair and replacement are impossible or excessively expensive; b) the seller has not repaired or replaced the goods within the appropriate period referred to in paragraph 6; c) the replacement or repair previously carried out has caused considerable inconvenience to the consumer.
8. In determining the amount of the reduction or the amount to be returned, the use of the asset is taken into account.
9. After reporting the lack of conformity, the seller can offer the consumer any other remedy available, with the following effects: a) if the consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences regarding the commencement of the reasonable term referred to in paragraph 6, unless the consumer accepts the proposed alternative remedy; b) if the consumer has not already requested a specific remedy, the consumer must accept the proposal or reject it by choosing another remedy pursuant to this article.
10. A minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement, does not give the right to terminate the contract. “

« Article 132 of the Consumer Code:

1. The seller is responsible, pursuant to Article 130, when the lack of conformity occurs within two years of delivery of the goods.
2. The consumer loses the rights provided for in Article 130, paragraph 2, if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect. The report is not necessary if the seller has recognized the existence of the defect or has concealed it.
3. Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity.
4. The direct action to assert the defects not maliciously concealed by the seller is prescribed, in any case, within twenty-six months from the delivery of the goods; the consumer, who is agreed for the execution of the contract, can however always assert the rights referred to in article 130, paragraph 2, provided that the lack of conformity has been reported within two months of discovery and before the expiry of the referred to in the previous period. “

In the event that the Customer finds any lack of conformity he must notify CRAVATTIFICIO STANGANINI S.n.c. through the procedures regulated on the site http://www.angelostanganini.it in the “RETURNS” section, which also indicates the conditions and actions necessary for the request for replacement or reimbursement, the methods and any costs of the return operation .

11. Complaints – Communications – Information

For any information or complaint, or for any communication relating to the general conditions of mail order sales, orders and / or Cravattificio Stanganini products, the Customer can contact by telephone on 055 2476310.

12. Provisions on privacy and protection of personal data

CRAVATTIFICIO STANGANINI S.n.c. is the owner of the database that collects the personal data of its customers. When each new Customer places an order, through the website http://www.angelostanganini.it, the aforementioned database is updated with the data of each new Customer, which will allow, in following, to better respond to the needs of the Customer and to facilitate the assistance services provided by the website http://www.angelostanganini.it. The collection and processing of data are carried out in compliance with the provisions contained in Legislative Decree 30 June 2003 n. 196 consolidated (“Privacy Code”). In any case, the Customer has the right to obtain confirmation of the existence of personal data concerning him, even if not yet registered, and their communication in an intelligible form, the right to obtain the updating, rectification, cancellation of his personal data, the right to object to the processing of his personal data in the cases provided for by art. 7 of the Privacy Code and the other rights established by the Privacy Code by written communication to be sent to the company CRAVATTIFICIO STANGANINI S.n.c.

13. Major force

The execution of the services by the company CRAVATTIFICIO STANGANINI S.n.c. it may be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays its execution. For example, but without limitation, war, riots, uprisings, strikes and supply problems of the company CRAVATTIFICIO STANGANINI S.n.c. are considered as such. attributable to third party suppliers.

The company CRAVATTIFICIO STANGANINI S.n.c. will inform the Customer of the occurrence of unforeseeable circumstances or force majeure within 7 days from the occurrence of the same.

In the event that the suspension of the service should be extended for a period exceeding 15 days, the Customer will have the option to cancel the order placed and will be refunded the amounts already paid.

14. Applicable law and competent court

These general conditions of sale are governed by Italian law.

In the event of disputes arising from the interpretation, validity and / or execution of these general conditions of sale, the customer has the right to protect their interests through a consumer association in the forms of art. 140 of the Consumer Code, or initiate an out-of-court settlement procedure for the resolution of consumer disputes pursuant to art. 141 of the Consumer Code.

In any case, the Customer has the right to take the ordinary routes for the solution of disputes arising from the interpretation, validity and / or execution of these general conditions of sale and in this case the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the consumer.

ARTICLES MENTIONED BY THE CONSUMER CODE

Art. 4.

Consumer education

The education of consumers and users is aimed at promoting awareness of their rights and interests, the development of associative relationships, participation in administrative procedures, as well as representation in exponential bodies.
The activities intended for consumer education, carried out by public or private entities, have no promotional purpose, they are aimed at explaining the characteristics of goods and services and making the benefits and costs resulting from their choice clearly perceptible; they also take particular account of the most vulnerable categories of consumers.

Art. 52.

Consumer information

In good time, before the conclusion of any distance contract, the consumer must receive the following information:
a) identity of the professional and, in the case of contracts that provide for advance payment, the professional’s address;
b) essential characteristics of the good or service;
c) price of the good or service, including all taxes and duties;
d) delivery costs;
e) methods of payment, delivery of the goods or provision of the service and any other form of execution of the contract;
f) existence of the right of withdrawal or exclusion of the same, pursuant to Article 55, paragraph 2;
g) methods and times for returning or collecting the goods in case of exercising the right of withdrawal;
h) cost of using the remote communication technique, when it is calculated on a basis other than the basic rate;
i) duration of the validity of the offer and the price;
l) minimum duration of the contract in the case of contracts for the supply of products or the provision of services with continuous or periodic execution.
The information referred to in paragraph 1, the commercial purpose of which must be unambiguous, must be provided in a clear and understandable way, by any means appropriate to the remote communication technique used, observing in particular the principles of good faith and loyalty in commercial transactions, assessed on the basis of the protection needs of particularly vulnerable categories of consumers.
In the case of telephone communications, the identity of the professional and the commercial purpose of the call must be declared unequivocally at the beginning of the conversation with the consumer, under penalty of nullity of the contract. In case of use of e-mail, the rules provided for in Article 9 of Legislative Decree 9 April 2003, no. 70.
In the case of use of techniques that allow individual communication, the information referred to in paragraph 1 is provided, where the consumer requests it, in Italian. In this case, the confirmation and additional information referred to in Article 53 are also provided in the same language.
In the case of electronic commerce, the information obligations due by the professional must be integrated with the information provided for in Article 12 of Legislative Decree 9 April 2003, no. 70.

Art. 53.

Written confirmation of information

The consumer must receive confirmation in writing or, at his choice, on another durable medium at his disposal and accessible to him, of all the information provided for in Article 52, paragraph 1, before or at the time of the execution of the contract. In any case, the following information must also be provided to the consumer by this time and in the same forms:
a) information on the conditions and methods of exercising the right of withdrawal, pursuant to section IV of this chapter, including the cases referred to in Article 65, paragraph 3;
b) the geographical address of the professional’s office to which the consumer can lodge complaints;
c) information on assistance services and existing commercial guarantees;
d) the conditions for withdrawal from the contract in the event of an indefinite duration or longer than one year.
The provisions referred to in this article do not apply to services whose execution is carried out using a remote communication technique, if these services are provided in a single solution and are billed by the operator of the communication technique. Also in this case, the consumer must be able to have the geographical address of the professional’s office to which he can lodge complaints.

Art. 54.

Execution of the contract

Unless otherwise agreed between the parties, the professional must execute the order within thirty days from the day following that on which the consumer sent the order to the professional.
In case of non-execution of the order by the professional, due to the unavailability, even temporary, of the requested good or service, the professional, within the term referred to in paragraph 1, informs the consumer, according to the procedures set out Article 53, paragraph 1, and provides for the reimbursement of any sums already paid for the payment of the supply.
Except for the consumer’s consent, to be expressed before or at the time of the conclusion of the contract, the professional cannot fulfill by making a supply other than that agreed, even if of equivalent or superior value and quality.

Art. 55.

Exclusions

The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 do not apply:
a) to contracts for the supply of foodstuffs, beverages or other household goods of current consumption supplied to the consumer’s home, place of residence or workplace, by distributors who make frequent and regular rounds;
b) contracts for the supply of services relating to accommodation, transport, catering, leisure, when at the time of the conclusion of the contract the professional undertakes to provide these services on a specific date or in a predetermined period.
Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in Articles 64 and following in the cases:
a) the provision of services whose execution has begun, with the agreement of the consumer, before the expiry of the term provided for in Article 64, paragraph 1;
b) the supply of goods or services whose price is linked to fluctuations in the financial market rates that the professional is unable to control;
d) the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
d) the supply of audiovisual products or sealed computer software, opened by the consumer;
e) supply of newspapers, periodicals and magazines;
f) betting and lottery services.

Art. 56.

Payment by card

The consumer can make payment by card where this is provided among the payment methods, to be communicated to the consumer pursuant to Article 52, paragraph 1, letter e).
The payment card issuing institute re-credit to the consumer the payments of which the latter demonstrates the excess respect to the agreed price or else ,the execution through the fraudulent use of his own payment card by the professional or a third party, without prejudice to the application of article 12 of the decree-law of 3 May 1991, n. 143, converted, with modifications, by the law 5 July 1991, n. 197. The payment card issuer has the right to charge the professional with the amounts credited back to the consumer.

Art. 64.

Exercise of the right of withdrawal

For contracts and for remote contract proposals or contracts negotiated away from business premises, the consumer has the right to withdraw without any penalty and without specifying the reason, within ten working days, except as established by article 65, paragraph 3 , 4 and 5.
The right of withdrawal is exercised by sending, within the terms provided for in paragraph 1, a written communication to the professional’s office by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; the registered letter is intended to be sent in good time if delivered to the accepting post office within the terms provided for by the code or contract, where different. The acknowledgment of receipt is not, however, an essential condition for proving the exercise of the right of withdrawal.
If expressly provided for in the offer or in the information concerning the right of withdrawal, instead of a specific communication, the return, within the term referred to in paragraph 1, of the goods received is sufficient.

Art. 65

Effective dates

For contracts or contractual proposals negotiated away from business premises, the deadline for exercising the right of withdrawal referred to in Article 64 runs:
a) from the date of signing of the order note containing the information referred to in Article 47 or, in the event that an order note is not prepared, from the date of receipt of the information, for contracts concerning the provision of services or for contracts relating to the supply of goods, if the consumer has been previously shown or illustrated by the professional the product covered by the contract;
b) from the date of receipt of the goods, if later, for contracts relating to the supply of goods, if the purchase was made without the presence of the professional or a product of a type other than that covered by the contract was shown or illustrated.
For distance contracts, the deadline for exercising the right of withdrawal referred to in Article 64 starts:
a) for goods, from the day of their receipt by the consumer where the information obligations referred to in article 52 have been met or from the day on which the latter have been satisfied, if this occurs after the conclusion of the contract provided that ‘no later than three months from the conclusion itself;
b) for services, from the day of conclusion of the contract or from the day on which the information obligations referred to in Article 52 have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from conclusion itself.
In the event that the professional has not satisfied, for contracts or contractual proposals negotiated away from business premises, the information obligations referred to in Article 47, or, for distance contracts, the information obligations referred to in Articles 52 , paragraph 1, letters f) and g), and 53, the deadline for exercising the right of withdrawal is, respectively, sixty or ninety days and runs, for the goods, from the day of their receipt by the consumer , for services, from the day of the conclusion of the contract.
The provisions referred to in paragraph 3 also apply in the event that the professional provides incomplete or incorrect information that does not allow the correct exercise of the right of withdrawal.
The parties may agree on broader guarantees to consumers than the provisions of this article.

Art. 66

Effects of the right of withdrawal

With the receipt by the professional of the communication referred to in Article 64, the parties are released from their respective obligations deriving from the contract or from the contractual proposal, without prejudice to the hypothesis in which the obligations themselves have in the meantime been wholly or in part executed, the additional obligations referred to in Article 67.

Art. 67.

Further obligations of the parties

If the goods have been delivered, the consumer is required to return it or make it available to the professional or the person designated by him, according to the procedures and times provided for in the contract. However, the deadline for returning the goods cannot be less than ten working days from the date of receipt of the goods. For the purposes of the deadline, the goods are considered returned when they are delivered to the accepting post office or to the forwarder.
For contracts concerning the sale of goods, if there has been delivery of the goods, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the asset is returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.
If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the professional is required to reimburse the sums paid by the consumer, including the sums paid as a deposit. The reimbursement must be made free of charge, in the shortest possible time and in any case within thirty days from the date on which the professional became aware of the consumer’s exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated.
In the event that the payment has been made by means of bills of exchange, if these have not yet been presented for collection, they must be returned. Any clause that provides for limitations on reimbursement to the consumer of the sums paid as a result of exercising the right of withdrawal is void.
If the price of a good or service, subject of a contract referred to in this title, is fully or partially covered by a credit granted to the consumer, by the professional or by third parties on the basis of an agreement between them and the professional, the credit agreement is understood to be terminated by law, without any penalty, in the event that the consumer exercises the right of withdrawal in accordance with the provisions of this article.
The professional is obliged to communicate to the third party granting the credit that the consumer has exercised the right of withdrawal. Any sums paid by the third party who granted the credit against payment of the good or service up to the moment in which he is aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the professional, without any penalty. except for the payment of accrued legal interest.

The sale of consumer goods

Art. 128.

Scope and definitions

This chapter governs certain aspects of sales contracts and guarantees concerning consumer goods. For these purposes, trade-in and supply contracts are equated to sales contracts as well as tenders, work contracts and all other contracts in any case aimed at the supply of consumer goods to be manufactured or produced.
For the purposes of this chapter, the following definitions apply:
a) consumer goods: any movable goods, including those to be assembled, except:
1) goods subject to forced sale or otherwise sold in other ways by the judicial authorities, including by proxy to notaries;

2) water and gas, when not packaged for sale in a limited volume or in a specific quantity;

3) electricity;

b) seller: any public or private natural or legal person who, in the exercise of their business or professional activity, uses the contracts referred to in paragraph 1;
c) further conventional guarantee: any commitment of a seller or a producer, assumed towards the consumer without additional costs, to reimburse the price paid, replace, repair, or otherwise intervene on the consumer good, if it does not correspond to the conditions set out in the warranty statement or related advertising;
d) repair: in the event of a lack of conformity, the restoration of the consumer good to make it compliant with the sales contract.
The provisions of this chapter apply to the sale of used consumer goods, taking into account the time of previous use, limited to defects not resulting from the normal use of the thing.

Art. 131.
Right of recourse

The final seller, when he is liable towards the consumer due to a lack of conformity attributable to an action or omission of the producer, of a previous seller of the same distribution contractual chain or of any other intermediary, has the right of recourse, unless otherwise agreed or waived, against the person or persons responsible belonging to the aforementioned distribution chain.
The final seller who has complied with the remedies made by the consumer, can act, within one year from the performance of the service, in recourse against the person or persons responsible to obtain the reinstatement of the loan.

Art. 133

Conventional warranty

The conventional guarantee binds whoever offers it in the manner indicated in the guarantee declaration itself or in the relative advertising.
The guarantee must, by the person offering it, at least indicate:
a) the specification that the consumer is the owner of the rights provided for in this paragraph and that the guarantee itself does not affect these rights;
b) in a clear and understandable way the object of the guarantee and the essential elements necessary to enforce it, including the duration and territorial extension of the guarantee, as well as the name or company and the domicile or headquarters of the person offering it.
At the consumer’s request, the guarantee must be available in writing or on another durable medium accessible to him.
The guarantee must be written in Italian with characters no less evident than those of any other languages.
A guarantee that does not meet the requirements referred to in paragraphs 2, 3 and 4, remains valid and the consumer can continue to make use of it and demand its application.

Art. 134.

Imperative nature of the provisions

Any agreement prior to the communication of the lack of conformity to the seller, aimed at excluding or limiting, even indirectly, the rights recognized by this paragraph is void. The nullity can be asserted only by the consumer and can be detected ex officio by the judge.
In the case of used goods, the parties may limit the duration of the liability referred to in Article 1519-sexies, first paragraph, of the Civil Code to a period of time in any case not less than one year.
Any contractual clause which, providing for the applicability of the legislation of a non-EU country to the contract, has the effect of depriving the consumer of the protection ensured by this paragraph is void, where the contract has a close connection with the territory of a Member State of the European Union.

Art. 135.

Protection under other provisions

The provisions of this chapter do not exclude or limit the rights that are attributed to the consumer by other provisions of the legal system.
For anything not covered by this title, the provisions of the civil code on the subject of the sales contract apply.